I received my Elator in may 2018, I found the company very easy to communicate with. When I had a question, I got an answer very promptly. The product does just as advertised, just follow the instructions on how to size and practice putting the shaft on. The first time you put it on, if you are not careful you might pinch yourself. After a little practice, you can put it on fast and without any discomfort. After prostate cancer, I tried pills and the pump, they just don't do the job. The Elator works and we are enjoying sex again.