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Warranty and Returns

The Elator Quality Promise

Our external penile support device is proudly made, by hand in the USA (Chicago to be exact). The Elator is made with 27 unique components including ultra thin stainless steel bars, a front loop metal frame with spring and injection molded plastic components. The Elator is made with FDA approved medical grade silicone and medical grade plastic known as PET in a FDA approved facility. Our moto is "100% quality control, every time".

The Elator Warranty

The Elator external penile support device warranty expires one year from the date of product delivery. All warranty service will be performed at the company's facility at no charge to the purchaser. If Elator is unable to repair the product to conform to the warranty, Elator will provide at its option one of the following: a replacement product or a refund of the purchase price for the non-conforming product. If it is discovered that user negligence has occurred and product failure or damage is the result of improper use or care there will be no warranty issued in this case and the damaged product will be discarded or shipped back to the user at his cost. The Elator warrants, to the original purchaser only, that its products a) substantially conform to The Elators published specifications and b) are substantially free from defects in material and workmanship.

THE FOREGOING WARRANTIES ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

In no event will Elator be liable for any special, incidental, or consequential damages based on breach of warranty, breach of contract, negligence, strict tort, or any other legal theory. Damages that Elator will not be responsible for include but are not limited to, loss of profits; loss of savings or revenue; loss of use of the product or any associated equipment; cost of capital; cost of any substitute equipment, facilities or services; downtime; claims of third parties including customers; and injury to property.

Customer Care Support

If a purchaser believes that a product is not operating in substantial conformance with Elators published specifications or there appear to be defects in material and workmanship, the purchaser should contact our customer care support representatives. If the problem cannot be corrected over the telephone and the product and problem are covered by the warranty, our representatives may authorize the return of the product for service and provide shipping information. If the product is out of warranty, repair or replacement charges will be quoted. All non-warranty repairs receive a 90-day warranty.

Our Customers Love Us...
  • October 16, 2017

    Since I have received and used the Elator, I am happy to report I have been able to maintain an erection long enough to satisfy my wife. Using the Elator, I know I am not doing any damage to my body and this will help to keep my heart healthy.

    Thank you,

     

    Frank C
    Author
  • October 16, 2017

    Your product is great. I had prostate surgery and it left me completely impotent. Pills no longer worked, but your product did. I was really skeptical when I ordered, but since I used it my wife and I are enjoying it greatly.  This has brought our relationship back together into a stronger one and has completely restored my self confidence.

    Thanks again,

     

    F.S. - Illinois
    Author
  • October 31st, 2017

    I would just like to say that i have explored most of the possibilities of a cure for ED. i do not like the drug option because of expense and potential health risk. i am at risk for cardio vascular disease and thus heart attack because of my family history. in fact, my brother had a heart attack which was partially due to taking viagra. so one day, several years ago i accidently discovered the elator as a result of a online search via google. i decided to order the elator and give it a chance. i was not disappointed with the results. not only does the elator cure e.d. but it also allows a man to last as long as necessary in order to bring his partner to MULTIBLE orgasms. also, the elator allows a man to have sex with his partner as many times as her heart desires!! basicly, the elator transforms an average man into a super stud! i kid you not folks. any man who is having difficulty in the bedroom owes it to himself and his partner to aquire the elator. it is a life changing device. the look in your womans eyes after you fulfill her needs in the bedroom with use of the elator is priceless! the most importent thing when ordering the elator is proper sizing...it is critical. so be sure to order the measuring kit from theelator.com. good luck and happy trails.

     

    John P. - Fairfield, IA
    Author
  • July 17, 2017

    I suffer from Peyronie's condition (quite a marked curvature of the penis once erect) after a prostatectomy operation undergone several years ago. The Elator not only rectifies this condition, but my wife says she feels no discomfort while I am using it.

    Thank you for a successful outcome all around.

     

     

    T
    Author
  • May 9, 2017

    I must say the Elator is a miracle! Very awesome and clever thinking. I am 56 years old and have had ED for at least 6 years. I have tried all kinds of treatments (viagra, cialis, hormone pills, injections, caverject) and none of them did any good, the only option was surgery in which I wasn't very willing. With the Elator my wife and I were able to achieve penetration during sex for the first time in 6 years. Though it slipped out a few times so I need to get a new shaft with a tighter girth, this was a big step for me which brought new hope, confidence and joy! I think I will also buy a tickle shaft very soon since the replacement shafts are a cheaper price.

     

    Cem B.
    Author
  • March 27, 2017

    Pills just don't do an adequate job. The Elator gives you the firmness that you need. I suggest that you practice putting it on a few times to eliminate 'fumbling around' when you need it.

     

    Barry B., San Antonio, TX
    Author
  • March 2, 2017

    Simplest, best, easiest, most effective solution to ED this side of surgical intervention. Wish I'd have known about this years ago. Great company to work with.

     

    S. Weston, Utah
    Author
  • February 22, 2017

    I used it and my wife was grateful to have good penetration. The Elator is worth the investment.

     

    Denis & Raymonde G., Apache Junction, AZ
    Author